Unpleasant and frustrating experience

I cancelled my fiber on the 14th of Feb 2018 and opted for LTE as I was moving to a non-fiber area. I logged a request on the site to ask for assistance, as I was still receiving fiber notifications.I have not received feedback to date. I then got billed for the lte and also the Fiber, which I cancelled in February. Now a dispute was logged and will take up to 14 WORKING DAYS and up to another 3 WORKING DAYS to get my money back. Now the lady says it was cancelled on the 28th of February and not the 14 of February?

I would not recommend Telkom going forward, as they are not pleasant to deal with at all.