Unpaid claim & bad service

Please people just rather moved your Funeral Policies if you are a member of TELKOM FUNERAL COVER. The service is bad and you get no form of communication or feed back if you put in a claim. I put in a claim on 12/09/2023 and on the 14/09/2023 i had to call and find out my status of the claim. To find out the claim has been approved, they slogan says they pay out in 48 Hours. 14/09/2023 my cousin called & told me they called and confirm the relationship to the deceased. Friday 15/09/2023 no payment, i called they said everything is in order and the claim is approved payment will come in just before 16H00. Monday the 18/09/2023 nothing still when i called i heard my policy is under investigation when ask no reason can be given by the manager. We had to borrow money for the funeral to take place 16/09/2023. They will leave you dry TELKOM FUNERAL COVER not good business. I open a complaint with the FAISOmbud for they service i got.