Unotified Cancellation

Hmmmmm, where do I start. On the 28/12/2017 Telkom decided to deactivate my cellphone number for no apparent reason without let alone a single notification. When I noticed my Iphone was on no service I nearly went crazy thinking there was something wrong with the phone until I inserted an MTN sim into the phone and tada it was working.

The following day I decided to contact the Telkom call centre only to find out that my number had indeed been cancelled. Why I asked and the consultant simply told me he did not know. After lashing out my frustration and realising that the matter was not going to be resolved I then attempted to call again hoping for a better result which I was then told that the IT specialists had knocked off and reassured that the matter had been escalated and would be sorted out first thing in the morning.

Now it is the 30/12/2017 over 24hr since I've called and my number is still not registered to a network. I am highly disappointed by the unprofessional and unapologetic manner that Telkom has treated this matter. As a business woman this issue affects a lot of factors in my business.