Unnecessary Funds Added
<p>I'm really not impressed with the service and the accounts department. Every week I have to call in to the customer care service so my line speed can be fixed up to what it should be, naturally taking of my family time. </p> <p>I now am sitting with billing issues where I upgraded my account from a 4mb uncapped and 20G softcap R549 to a 4mb uncapped line at R599 and now I get my bill and find that I am being charged R824.86 and a cost for Contracts @ R1119.42. this is just crazy. </p> <p> </p> <p>I would rather just get rid of Telkom completely out of my life because to have the problem resolved is not just about calling the service whom at most cases are incompitent, I now have to drive 42km return trip everytime I have a problem like this to resolve and fuel cost money, it's not like I get reimbursed for the fuel where I more get charged for everything from a late payment or for chatting to the service center and then I even have them just hang up on me with bad attitude.</p>
Tick-tick-tock, it's heading to the end of the month when Telkom wants the bill paid else they suspend my line and I still haven't heard from anyone on whether this billing issue will be sorted.
I have found out that I'm being charged for a 10meg line when I initualy upgraded to a 4meg uncapped line at R599.00 and that I will be charged Contract fees like a new signup. Call center just says "the only thing I can do for you is to log a dispute", seriously - what's there to dispute? My current line speed runs at any given day round 2.35 instead of 4megs and you even want me to pay for the 4mb line let alone now wanting to charge me for a 10mb line.
What a joke this system is.
Tick-tick-tock, it's heading to the end of the month when Telkom wants the bill paid else they suspend my line and I still haven't heard from anyone on whether this billing issue will be sorted.
I have found out that I'm being charged for a 10meg line when I initualy upgraded to a 4meg uncapped line at R599.00 and that I will be charged Contract fees like a new signup. Call center just says "the only thing I can do for you is to log a dispute", seriously - what's there to dispute? My current line speed runs at any given day round 2.35 instead of 4megs and you even want me to pay for the 4mb line let alone now wanting to charge me for a 10mb line.
What a joke this system is.
One week later and I still haven't had any response from Telkom and my bill payment is due under 5 days. The system still have the wrong amount for my account. Note that I will only pay the fees I know that should be paid and if you disconnect my line then you going to F**king **** me off and I will make it my missing to get noticed with highlighting the Telkom name.
One week later and I still haven't had any response from Telkom and my bill payment is due under 5 days. The system still have the wrong amount for my account. Note that I will only pay the fees I know that should be paid and if you disconnect my line then you going to F**king **** me off and I will make it my missing to get noticed with highlighting the Telkom name.