Unnecessary Extra Charges from Telkom partnership Nudebt

Since July i have been incurring extra charges every month.

I have two contracts with Telkom iPhone 12 and iPhone 14. Despite my efforts to resolve my issues. I’ve encountered numerous problems.

Both of my contracts were in arrears, when I requested cancellation in February 2025, for iPhone 12 in result of March 2025 the contract was expiring. the Telkom consultant refuses because my iPhone 12 account was in arrears including iPhone 14 as well. despite making a payment in June 2025 of R9000.00 add another R90.00 to put my account up to date.

To my iPhone 14 contract, I paid R1150.00 on July 28th, however I was charged an additional of R166.00 for using easy pay. I was then informed I owed R1400.00 leading to my line being cut off.

I called Telkom Customer service; we agreed on the deduction of R1400.00 in August 2025. however, Telkom only deducted R721.96. When I inquired about the discrepancy, I was told my account was with collections and another R721.96 would be deducted again.

No one explained why my account was sent to collections the time I was enquiring about the R166.00 added in my account that it would be charged extra for using easy pay, then why Telkom suggesting using easy pay when there is delaying payment, it’s totally unfair and unacceptable. the R730.00 payment was paid by me in middle on September month.

Come to 25th of September 2025, Telkom/Nu debts debited 911.0.2 instead of full amount. which i had to pay the different by using Telkom app. this has been going for three months and my account should be up to date by now however still in collection for no reason.