Unnecessary Costs

<p>I've been a Telkom customer for just a month and already wish that I could cancel my contract with them. Its really puzzling how one can sign up for a contract paperlessly but have to fill in a cancellation form to cancel a cellphone contract that was returned to BuyMondo (Telkom Partner) within the required 7 days. I have been sent from pillar to post trying to get confirmation on the status of this cancellation.</p> <p>Why cant Telkom just talk to BuyMondo as a partner? How many calls have I made to both companies that went unanswered? How many minutes did I wait in queues? The 3 times I managed to get through to these companies was when BuyMondo confirmed that my package was received but failed to produce a reference for the call because a request was sent to Telkom to cancel my contract; then a Linda from Telkom hung up on me after she told me that I have an iPhone 6 contract with Telkom which I don't and then today Sindile Samora something was unable to assist when i called to follow up on why I am being charged this R900 and odd cents on a R399 package.</p> <p>What must I do now Telkom?BuyMondo? If i defaulted on a payment id receive calls urgently but now because I want to cancel my contract I get no attention. This is not a big issue, its something resolvable in a few hours if not minutes.</p> <p>I demand you to contact BuyMondo to resolve my query ASAP.</p>