Unnecessary Call Out Fee?

I had logged a fault for this line as it was noisy. I see that I have now been charged an unnecessary call out fee for that report. However, when I spoke to the technician that came to sort out the problem, he told me that it was a problem with the line and the DSL splitter that was supp**** by Telkom. To me, this means that your equipment was faulty and as such is a valid fault. Why then, am I being charged for an unnecessary call out? This account is linked to a business and it did not receive good support in that regard either. To charge me an unnecessary call out fee is ridiculous and needs to be credited.<br> <br> Kindly advise via the email address that will be provided.