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Charlene V

1 reviews | Active since Feb 2017

17 Oct 2017, 11:29

Unnecessary billing on my account

Good day

This is the 2nd time this is happening to me. I have a wifi router from Telkom that bills me R199 every month because there is no extra costs associated with it. Every month I pay this account only the R199 because as soon as the data is finished I cannot access it anymore. It is like pay as you go. No all of a sudden I got an account from them that says I must pay R561.78 for the month of September because I used extra data which is impossible because as soon as the data is finished on my wifi I am automatically logged out. I cannot access it again until the 1st of every month when I get my new data. I called Telkom and emailed them and they said I must pay the money because I have used the data (which I have not). How can you use extra data if you do not have extra data to use. I never phoned them to ask them to increase my limit. I want a new a account which will only show my R199 and not the R561.78 that they say I owe them. I am very disappointed in the service that I am getting from Telkom.

regards

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Replies (1)
CV
Charlene V's update23 Oct 2017, 13:46
Reviewer Update
No Launa my query has not been resolved. I have never ever since I got this wifi from Telkom spent more that the R199 I am paying every month. I am very unhappy at the responses I am getting from Telkom staff. I have said numerous times I did not have an extra R500 limit on my wifi. Where does it come from all of a sudden. I have this account since June last year and not once did this happen to me. As I have explained to everybody who phoned I cannot access my wifi after my data is finished because it does not allow me to. I am unable to use it after it is already used up so where does this extra billing all of a sudden come from. So NO my problem has not been resolved and I expect Telkom to resolve it ASAP. THANK YOU