BN
Boitumelo N

1 reviews | Active since Jun 2017

05 Jun 2017, 18:14

Unneccesary and ridiculous cost charges

<p>I have been charged a ridiculouis service fee amount for a bouncedd debit order because of my salary being paid in late. I was charged twice as much as my monthly installment which i find ****en ridiculous. The service consultant could not even try to meet me half way as I had asked them to move my debit order date a bit forward due to circumstances at work as we are being paid late now. Instead of trying to find a solution, she told me that I should have read the contract as I had signed it and agreed to it.</p> <p> </p> <p>Funny enough when you buy a phone, they never tell you about the ridiculous amounts that you will be paying for reconnection fees. All they do is just to bind you into signing and just get money from you.</p> <p>What ****es me off again is that after you have made immdeiate payment in full on your account in arrears, the worst thing they can tell you is that your services will be reconnected within 7 working days. Like what the hell. I paid your money in full and now I have to stick to a phone that won't be working for 7 days. This i find out of order. What is supposed to happen now to the calls I have paid for as i want to make immediate outgoing calls?</p> <p> </p> <p>I used to love and recommend Telkom so much to people, but after THIS, i just can't wait for my contract to end with you guys. I am no longer going to recommend the network to anyone and will no longer do business with you.</p>

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Replies (1)
BN
Boitumelo N's update06 Jun 2017, 14:00
Reviewer Update

Nd how long should I wait for a response?