unlocking suspended account

<p>I skipped a payment end off February 2017 for my Telkom account ( for cell phone ********** 450) because I had a salary issue at work, I called Telkom to make an arrangement for them to debit and of March 2017 an agent told me that the debit order is already issued there's nothing they can do...i said OK. On the 29th of March 2017 they debited the R1032 including the arrears, when I called them on the 31st because I assumed that it's 24hrs for the line to be unlocked and the agent told me that it takes 5-7 days for the line to be unlocked and on Tuesday the 4th of April my line is still unlocked. When I call again on the 4th the agent (Muntu) tells me that collections hahas to release the the payment for them to see it on the system, I then asked him to put me through to collections and at collections they can't see Telkom which means it has been released from their side. What I don't understand is that in 2017 Telkom can only see a debit order payment that they debited after 7 working days and I need to use the services that I paid for, I can't wait that long really.</p>