RS
Ronald S

1 reviews | Active since Mar 2014

30 Aug 2017, 10:23

UNLIMITEDhome ****med

Hi, I would just share on how I got ****med into signing up for the Telkom UNLIMITEDhome package. I app**** online with the "call me back"feature. The next day, I was contacted by the sales lady. I asked her about the free 1GB p/m sim card that comes with the package & she informed me, I would recieve a noficication to go & activate the sim in store.

It has been more than a month now. In the mean time I have spoken with another consultant, Njablo, who told me that the original sales lady forgot to inform me that I do not qualify for the 1GB p/m due to my account being on month to month & what is even more strange is that there is no difference in cost between the month to month & the contract, so he doesn't understand, why she didn't explain this to me as I wanted the 1GB p/m sim data as well.

This is really unacceptable & I feel that the original sales lady had used the fact that I wanted the 1GB p/m sim, to sell the product to me. I dare Telkom to go & listen to the original conversation between me and her. She promised me that 1GB p/m data sim is included in this package & I want my data.

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Replies (2)
RS
Ronald S's update09 Sept 2017, 11:08
Reviewer Update
Hi Telkom Why have I only received a reference number. No one seems to be dealing with this incident. Will I be waiting another month before anyone can resolve this? This is not the way to treat customers. & to think I cancelled Web Africa for this?
RS
Ronald S's update20 Sept 2017, 09:27
Reviewer Update
Its been a month now & nothing from Telkom. ZERO response. ZERO care for customers. I don't know anymore.