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Olwethu M

1 reviews | Active since May 2018

10 May 2018, 09:11

UNLIMITEDhome 4Mbps ( uncapped internet)

I Am very Appalled with telkom service I placed an order to have uncapped wifi more than a month ago and still waiting it seems like they do not care about their clients every time I call I have to wait more than an hour to talk to customer care and when they do answer they keep delaying.

I was told on Thursday that my order was cancelled due to my location. I am staying in centurion and I cant keep on coming to rosebank every Saturday because I have been coming there every Saturday to try and fix this issue.

The problem started at the beginning of April 2018 and still not yet fixed ,although I have called and asked nicely, being polite to the consultant and being very patient about this, but that is done now....!! I am truly tired of been used and paying for a service I do not get maybe there is someone out there that can help me to get my line moved.

This is ridiculous!!!!! I am searching for every single complain site on the internet and social media to inform other people that they MUST not even look at Telkom for anything... I am tired of calling and calling and wasting my time on asking someone to fix something.

0
Replies (3)
Telkom
Telkom's reply24 May 2018, 07:23
Official

Hi Olwethu P Z,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

OM
Olwethu M's update24 May 2018, 08:52
Reviewer Update
Wow after 14days you respond. Please call me at ********** 508. These are the guys I interacted with at Telkom in rosebank Jeanette Mosehle (JM) ********** Kabelo Chauke (KE)" ********** "Marcia Makgalo (MM)" ********** This guy from Centurion. "Pretty Mhlaka (P)" ********** 1. I am tired of going to Rosebank Mall 2. I am tired of sending emails every day that no one responds to. 3. I am tired of calling Telkom. 4. I am just tired of Telkom you guys are just full of ****.!!!!!!!!!!!!!!!!!!!!!!!! Every week I am purchasing data of 20 gigs for R360.00 which equals to R3250.00 if you multiply it by 9.I have reached a point where I honestly don't know what to do. Is it because I am black or maybe understanding in situations. From the bottom of my heart I am so disappointed and disgusted with Telkom because this is *******. This Saturday it will be 10 weeks. The **** up thing is that you guys have already done the infrastructure in my block for fibre. I really don't understand what is it taking you guys so long, and I cannot go to another service provider. Every week I am purchasing data of 20 gigs for R360.00 which equals to R3250.00 if you multiply it by 9.I have reached a point where I honestly dont know what to do. Is it becuase I am black or maybe understanding in situations. From the bottom of my heart I am so disappointed and disgusted with Telkom becuase this is *******.
OM
Olwethu M's update24 May 2018, 09:02
Reviewer Update
I hope it does not take you another 14 days to respond back Garreth because that is also ******* just like your Telkom Service 10 weeks for UNLIMITEDhome 4Mbps ( uncapped internet) still waiting. Or maybe must I wait 12 weeks more for you to come through and install my fibre. I even told MetroFibre how ******* Telkom is and they informed me that it does not take a week for them to install fibre.