UNLIMITEDhome 10Mbps **********ly slow

What a joke i'm heading to a branch tomorrow and will be signing up with Afrihost which has a 20mb deal which is about the same price please see link:- https://www.afrihost.com/site/product/capped_dsl_bundles

This is the response: Good Morning Dieter, Apologies for the delay. I have made some changes remotely on your port. Please reboot router test and advise via private reply if the line speed has increased. Your ref for this query is AI ********** . thank you Yazied Telkom Social Media

I'm cancelling today

Hi i am at the point where i wish to cancel. Please put me in touch with the necessary department. Please see below:- This was taken a few days ago , yesterday the Downstream was under 3mb. I am not referring to you seeing a 10mb package increase , i am referring to the line syncing which is not at 10mb. PS you are correct i am using a different providers data in the meantime as i do not want any issues wrt to cancellation. Please i am begging you to please put me in touch with someone in your cancellations team that will treat this cancellation as urgent i want to be put back on my previous package till month end as i have paid this month for my previous package already. Thanks Inline image

Email to escalation center as no help with call centre: Good Morning I have been a Telkom customer for years I have never taken my data with you due to listening to everyone’s horror stories. I am so disappointed with how my request has been handled. It is absolutely shocking that it takes 3 days to get my first response and no one is remotely interested in helping me. The shocker is that when you don’t get my money then there is a problem. I have paid for this month ahead on my previous package , I wish to terminate and walk away from this **** show and start the new month with a new provider and forget that this even happened. I need to speak to someone telephonically who will be able to answer my questions correctly – please put me in touch with someone. Please see ref bellow and Hellopeter Complaints. ********** 96A – Nadira

I have had some Feedback on Friday from the escalations team , I thought I was getting somewhere but ja. ... I have to put my line in a holding pool for Afrihost to migrate , Telkom is not getting back to me regarding the option of holding the line. I have to give 30 days notice to cancel which I understand , my bill is astronomical for something I haven't even used ... i'm beyond livid !!! - THEY DONT EVEN CARE ABOUT HELLOPETER COMPLAINTS ???

Response to escalations hopefully getting somewhere: Hi Masithembe Please find my cancellation form attached. Please note the following:- I wish to cancel the Telkom Login with immediate effect (15/11/2017 ) this is for the data only and is stated on the form !!! I wish to put my line in the holding pool with the intention of moving to the new provider the 1st December 2017 - please assist in having this actioned this 5 days prior to the 1st December 2017. I Would like to dispute the following:- My line has never synced at 10mbps ( since my first login of 29/10/2017 ) as per my consistent proof of screenshots when logging into my router. I have informed that you that I had an issue and immediately realized what I needed to do. I logged my Hello Peter complaint on the 1st November only to get a half assed response the 4th November which did not resolve the issue as the consultant did not read the complaint properly. I responded 3hours later and did not get a response ??? on the 6th of November I responded on Hellopeter again with no response. On the 10th November I put myself through the agony of calling the call center (again ) and spoke to a Nadira and advised her as to what has been happening. I explained that I had paid on my previous package already and just wanted to be back as before with the line rental only and I got put through to escalations. Escalations then told me that my package is the 4mbs and not the 10mbs line ???? In closing in light of the following:- I have paid for my previous package already with Telkom , I have attempted to contact you to no avail on numerous occasions , I have been using VOXX Telecoms data since the 2/11/2017 I am disputing any payment to be made as I have not used your service , the bit of service I have received was so poor not only in internet which was intermittent but customer service. I have bought the Telkom LIT box as I was happy to be a Telkom customer and the remote is not working correctly , the airmouse doesn't work properly. I am so upset by this whole ordeal , I am told I should have contacted fault logging why could no engineer who I spoke to pick this up ? I would like to walk away amicably , not pay for this poor service and have my remote replaced as I am happy with the box otherwise. Please assist with above. -

No ****in response !!!

I have called for 15 F#@$%%kin minutes with no answer form ********** 215 just now !!! I have been very patient thus far but am seriously going to lose it. I need my number moved to the holding pool , I need to know the status of my bill and want to move away but cant even do that. The sad reality is that when it goes south your relevant department will just go “well we will hand over “ my credit record is so good that this won’t even cause a blemish **** YOU !!!