Unlimited Wireless Broadband offer

I rep**** to Telkom's limited offer and was accepted but later was told I was 'on hold' as a passport holder. Nowhere in their terms and conditions is there any reference to special terms for 'passport holders' and my subsequent queries have been met with total silence. I have complained via their official complaints procedures and been also totally ignored. I've tried to phone their official contact number to be told that 'this customer is currently engaged, please try calling later'.<br> As a national company with a monopoly on parts of the communications industry this is entirely unacceptable.<br> The offer I signed up for has been well under subscribed so it is absolutely stupid and non-commercial to withhold the service to any prospective customer for what I consider an ******* reason. I need a decent internet connection and this stupidity is just wasting my time and not gaining them a customer. I need an explanation of why there has been a continued silence and also the reason for withholding the service, even after I offered to pay for the contract in advance.