SV
Sean V

1 reviews | Active since Jun 2013

15 Feb 2015, 09:29

Unlimited/uncapped data is a BIG FAT LIE

I took out a contracts for my Girlfriends and saw it said unlimited data until end March. I thought this was great as we both need to download a lot of things and don't have money to spend on lots of data. We started downloading and working and monitored it in February and confirmed that this was working. Over the weekend, my Girlfriends account notified her that her data had almost been used up. On checking, I saw she only had 99MB of data left.<br> <br> When I called the accounts department to query this, I was told that the unlimited data is in fact limited to 10GB of data extra above what she currently had. When I told them that this was ***** and false advertiding, I was told that her manager said that I must take the matter up with the store where I took the contract out as they should have informed me about this.<br> <br> This is completely ******* as there is no notice saying that you are limited to 10GB of data in an \unlimited"Account. Either Telkom gives me my unlimited data or I will take the matter to Consumer council on basis of false advertising and *****.<br> <br> Sean Venter - Very ****ed off customer"""

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Replies (1)
Telkom
Telkom's reply15 Feb 2015, 10:08
Official
Hello seanv2013,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will have the current issue investigated and provide suitable feedback as soon as possible.

Included below is the link to your report.

Link: http://hellopeter.com/company-zone/update-response?report=***

***

Kind Regards
Keagan Moses
Telkom Social Media Team