RF
Roxzanne F
1 reviews | Active since Sept 2010
22 Nov 2015, 22:06
Unlimited Summer Deal ****
Telkom advertising that its an unlimited summer. I get 1 Gb every month but by the 2nd week of the month my data is finished up and my connection speed 0.001 mbps. Only have my upgrade for 2 months now and did NOT benefit from the unlimited deals. Had to buy extra data already because my data speed so slow. I spoke to someone at a telkom store and they cannot explain or tell me why this is happening. Serioualy thinking of cancelling my 3 contracts with Telkom. Please this needs to be sorted out urgently.
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Telkom's replyOfficial
23 Nov 2015, 02:31Hello Roxy07,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM170363.
Regards
William
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM170363.
Regards
William
Telkom Social Media Team
Telkom's reply23 Nov 2015, 02:31
Official
Hello Roxy07,
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM170363.
Regards
William
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query.
We acknowledge your query and apologize for the inconvenience caused.
Kindly note that this matter is currently being investigated and feedback will follow.
Your social media reference number is SM170363.
Regards
William
Telkom Social Media Team