SK
Sanjeev K

1 reviews | Active since Feb 2014

19 Nov 2015, 06:50

Unlimited LTE - Is this a ****?????

I Have been trying to register for this for nearly 3 weeks. Tried doing in online but i kept on getting an error message. Called 081180, they claim that they cannot assist, i must call 10213. i tried for at least 4 consecutive days and could not get someone to even answer the call. Used the \ Contact an agent"online option. i was told that only 10213 can assist or i can go to a branch. I then went to the Telkom branch at the Westgate Mall. I was then told that no such contract exists. Tried to show it to show it to the consultant on my cellphone but he was not interested at all. He was more interested in telling me that my current contract was not due fro renewal. I didn't want to renew that contract i wanted a new one.<br> I then made contact online again using the \"" Contact an agent\"" option. This time i got a ore helpful person. She asked for my information and promised that an gent will contact me with two days. BOy was i surprised that one ever made contact with me. <br> I then tried to register online again and this time it was accepted. I was issued a ticket number # ***. I was advised on the mail that an agent will contact me to complete the application. Still nothing...."""

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Replies (1)
Telkom
Telkom's reply19 Nov 2015, 07:39
Official
Hello Sanjeevkk,

Thank you for taking our call.

Be assured that we have escalated to Sales Team to intervene and assist in completing the application.

We do value your business as an existing client

Your social media ref: SM169284.

Regards,
Boitumelo
Telkom Social Media Team