1 reviews | Active since Jul 2011
Unlimited Lie
I upgraded to the Huawei Mate 7 Gold on 31/10/15 on Smart plan 100 for R399/m with 1GB/m data and a supposed unlimited data till end of March 2016.<br> Bare in mind when I upgrade I have just over 4Gb of data left from my existing agreement.<br> <br> Everything is working fine until 03/11/15 when I receive a bunch of smses informing me that my data is depleted, I then do a Ussd bal enquiry that shows my existing +-4Gb data still left. Nothing on my phone is working, my connection has been throttled to snail crawl speed and even opening a webpage struggles to happen.<br> I contact the call centre and the agent confirms I have 1Gb avail on my new contract, transfers me and the next agent tries to chalk it up to sig probs telling me to reboot and she'll send net settings. <br> I inform her that I do not have sig probs and this is a data issue. Nothing is done.<br> <br> They cannot answer my questions as to how I can be without data on their supposed Unlimited data promotion, not even my existing data cant be used.<br> <br> So I now have a branch new handset costing R399/p which is of no use to me, really Telkom?<br> Its a simple issue, please sort this.
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Your reference number is: SM157630
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Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received.
We will investigate and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM157630
Kind Regards
Zulfah
Telkom Social Media Team
