1 reviews | Active since Oct 2015
Unlimited Data for 1st 6 months on Smart Plan 100
My 5Gb data contract for R99 per month came to an end about 2 weeks ago, and a lady called me to say there is a new contract of a 1Gb per month contract for R159 per month. I said I didn't want it, because if I took it, I will be paying more for much less data. Then she said this contract comes with unlimited data for the first 6 months. This sold me, and I told them that they may deliver the new cellphone. They also said that they will e-mail me a copy of the terms and conditions.<br> <br> I received the new cellphone and started using it. I had not received the T's and C's via mail. And after a couple of days, I was notified that I'm now out of bundle. At this point I contacted TELKOM, and this is now the first time I heard about a Fair Usage Policy. I now asked if I can listen to the recording of the sales pitch, to make sure if they did say something about fair usage, but now they say I can only request it through a lawyer.<br> <br> I complain to you, because this was a blatant lie from them, and I don't want others to fall into the same trap! If they had nothing to hide, they would have let me hear the recordings.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM159151.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM159151.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
