Unlimited Contract Upgrade

I received an SMS that my phone is due for upgrade, I looked through the phones available online on my package, pretty much everything as I have an unlimited package. I went into the shop at Kolonade just to find that there were 2 staff members and probably about 10 people in line. It took about 35 mins to get service. I wanted the Samsung Galaxy S6 Edge Plus and was told that it is not available in South Africa yet, but every brochure and online site Telkom has advertises it. Ok, how about the Iphone 6, out of stock, how about the Sony Experia Z3, out of stock. I pay a lot of money for my contract and will not settle on anything but a top of the range phone. I then tried to phone sales to confirm and complain, I hung on the line for 55 minutes and was cut off. Some say pathetic service, I say......\What service?""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;479602;704391;9;5;0;1;0;0;5;15/10/26 14:21;353;NULL;15/10/26 10:25;15/10/26 8:28;Awesome;7,70E+12;Seitshiro;***;Wanted to cancel my policy and because he gave me such good service I've decided to stay with MiWay.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;398750;793962;16;2;0;1;0;0;2;15/10/26 18:34;353;5;15/10/26 14:30;15/10/26 12:41;Over charged and still no refund;8,31E+12;;***;i app**** for Telkom ADSL line which took 3 months to get installed over which i was charged the full amount for ADSL. upon realising this i contacted telkom who promised me a refund. which i still never got<br> <br> When my ADSL eventually got installed i was shocked when i got Debited R700 for two months in succession for a product that costs R500. i contacted telkom and asked them for both refunds. Yet 6 months later im still waiting.<br> <br> i refused to pay my account last month due to this error not being resolved and Telkom still doesnt care instead they go put a R190 service charge on my account for me reversing a debit order which i refuse to pay until this is sorted out.<br> <br> i have tried all mean from social media, email, calls to get help on this matter and records will show.<br> i refuse to pay anything until all my billing issues have been dealt with as promised.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;911642;55;14;2;0;1;0;0;2;15/10/29 16:08;353;NULL;15/10/28 11:45;15/10/28 10:15;No Service at Customer Service;;;***;I urgently needed a print out of my account with edgars.As this is usually something that takes a few minutes,I thought I would quickly pop into Edgars yesterday with my husband&baby,on our way to another appointment.The ladies at the cosmetic tables were friendly&offered to help, but I needed a full statement,so I proceeded to the customer service area where there seemed to be no queue BUT at least 15 employees standing around chatting.We enquired about the statement&the chatting ladies behind the counter told us to wait for assistance from someone on their right hand side with at least five computer stations, of which only one was being utilized by Nancy.It seemed as if Nancy was helping a lady with something, although the lady in question was on her phone and Nancy seemed to know her personally.Next to the lady was a big fat fellow in an ANC t-shirt, lying back on a chair,seemingly taking a nap!I felt like I was at a terribly run government institution& NOT an upper class EXPENSIVE retailer.We waited for FORTY minutes before we again, asked for assistance.The lady again told us to wait.Only after loosing my cool,one of the chatty ladies got to work to print the statement.***!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;135781;720643;14;2;0;1;0;0;2;15/11/09 15:24;353;NULL;15/11/09 11:26;15/11/09 9:31;next Month will be a year and still no feedback;;;***;I have made 3 hellopeters and 10 enquires and next month will be a year and still no feedback;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;107487;754;14;2;0;1;0;0;2;15/11/09 15:59;353;NULL;15/11/09 8:59;15/11/09 10:06;Cash Card;8,21E+12;;***;I wrote a report last week about the 2 cash cards that i have and i received a call from you. The lady who called me back said that 1 card's points will be transferred into the new one. On Sunday they said both card have no points when i received an sms that i have 50 000 points. Please help;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;654612;704391;9;5;0;1;0;0;5;15/11/10 16:31;353;NULL;15/11/10 12:29;15/11/10 10:38;Exellent Service;7,90E+12;Thapelo Masinga;***;Another year, yet still awesome, excellent service is still given to my by Thapelo Masinga. It is so refreshing to call and talk with him cause He never changes and always goes out of his way to assist and beyond. Thank you Miway for keeping people like him in your team, unlike your competitors, you and Thapelo by your side make calling you a pleasure cause satisfaction in guaranteed......;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916959;765374;14;2;0;0;0;0;2;15/11/11 15:00;353;NULL;15/11/02 10:41;15/11/11 9:07;Poor advertising by Takelot&poor productby Proline;;Takealot and Pro Line;;Takealot advertised the Pro Line Amgoo phone via emails, I thereafter purchased the Pro line Amgoo Cell Phone.<br> After receiving the order in a perfect condition, I thereafter enquired from Takealot about the accessories which go with this phone as i needed a screen protector and cover for the protection of the phone.<br> Takealot did not keep the accessories and they told me that musica and incredible connection stores will keep the accessories for this phone.<br> When visiting many musica and incredible connection stores I was utterly disappointed to find out that none of these stores stock accessories for this phone<br> I thereafter phoned pro line to enquire if they stocked any accessories for this phone but was utterly dissappointed to find out that they did not stock any covers or screen protections for this phone.<br> Within a month after that my phone fell and the screen cracked, when contacting Pro Line i was told that to replace the screen will be just as mush as buying a new phone.<br> I thereafter contacted Takealot and they send the courier company to investigate the problem but to my utmost disappointed i was told by takealot that it was customer negligence and was not given a refund. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;630566;357;16;2;1;1;5;3;5;15/11/11 19:50;353;2;15/11/11 15:37;15/11/11 13:57;Upgraded to new contract but still on old one;6,51E+12;Accounts;***;I upgraded in May 2015 at Vodashop in Westgate Mall(quote ***4) and I was told that I have to upgrade to the red advantage package and may not stay on the talk 500 package any more, which I agreed to and signed for. After a month I noticed that I am still on a Talk 500 package and is being billed for data separately at R2/meg. I went into the store where the upgrade was done and they reported the incident to Vodacom. After another month I was still on a Talk 500 package. Again complained to the store and was assigned A1-X8DY-NGK1ZM reference. Still nothing happened. I sent another email to Vodacom on 21 Oct to complain about this and received ref 007G~GU6N . No response from Vodacom!!! Just received a call from a clever sales agent in the Call Centre that wants to upgrade me to Red advantage due to high data usage. When, if ever will this upgrade happen? Vodacom is in breach of a signed contract and I am being charged an amount on average R600pm for data usage. I respectfully ask that I be refunded the cost above the normal Talk 500 package amount, for data usage up to the 1 gig on red advantage from when the upgrade was done and complete my upgrade. Treating customers fairly?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;860134;556;14;2;0;1;0;0;2;15/11/18 15:47;353;NULL;15/11/18 11:46;15/11/18 9:54;account not closed yet paid up ;8,80E+12;consultant ;***;in september 2015 i made arragments with saya recoveries to settle my african bears account, and a 30% disscount will be given if settled by the end of september on the 15/09/2015 i settled the account with an amount of R2848.00 and recieved a paid up letter thereafter stating that the aco**** has been paid in full, it has been 2 months now and it shows that this account has not been closed or that it is paid up . <br> <br> yet i have proof of the paid up letter and emails that was sent to the Saya recoveris for the settlement of this aco****, i would like this account to be closed and updated with the ITC that this account has been settled and nothing is outstanding on this <br> <br> this is **** service and i have been trying to sort this out for the past 2 months and no one emails or reponds to me <br> <br> i woudl like feedback latest by tomorrow for this matter to be sorted out ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;181602;882981;16;2;0;1;0;0;2;15/11/19 12:51;353;5;15/11/19 8:57;15/11/19 6:58;International Calling gets deactivated every month;***;;***;I have hit a nasty surprise every month that I cannot make international calls. Every month it seems to get deactivated even if I choose otherwise on the website.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920263;748506;1;2;0;1;0;0;2;15/11/19 15:40;353;NULL;15/11/19 11:32;15/11/19 9:47;Capitec stole my 25k;7,91E+12;FORENSIC DEPARTMENT;***;R150 000 went to my account on 27 August 2015. I used the money over the weekend. Out of the R150 000, I transferred R5000 and R20 000 on some of my other two capitec account beneficiaries. <br> <br> Capitec blocked my account and said its *****. They also reversed and froze the R25 000 that I sent to my capitec beneficiaries. <br> <br> I gave Capitec all the proof about the money, they still do not want to give me or my beneficiaries my money. This has been going on for too long. Please help. They keep on saying its under investigation of ***** (forensic department), but nothing is being done since there is no feedback. No one tells me when will I get my money back.<br> <br> My capitec issue still has not been addressed. My capitec account number is ***. I gave Capitec in Westville Pavillion proof of payment as well as my ID copy as per their request, nothing happened.<br> <br> <br> Natasha the branch manager at Capitec Pavilion Westville Durban and her co worker Je-naine are aware of the situation and nothing is actually being done. i think Capitec is treating me unfairly and i need this money clarified as well as my account unblocked.<br> <br> Thank you <br> Nhlanhla Ngcobo;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920685;893260;16;2;0;1;0;0;2;15/11/22 17:28;353;NULL;15/11/20 13:21;15/11/20 11:35;NOT TO BE TRUSTED;7,60E+12;Mtn's Insurance Company;***;My phne got damaged 2 weeks ago. I went to Mtn for repairs, since I hv insurance with them. I was told to take my phone home with me, and that somebody from the insurance will call me to come collect the phone from me for repairs. The next day a lady called me and told me they will come the following day to collect the phone for repairs. She even promised me a loaned phone, since I don't have a phone at the moment. I waited for more than a week, and never heard from anyone again. This past Wednesday (almost 2 weeks later) i wrote an email to [Email Removed] I got a reply telling me that I'll be attended to withn 48 hrs, and was given a reference number. 48 hrs is long over due. I'm still waiting even now. 2 weeks later I'm still with my damaged phone.<br> This is not the first time I encounter problems with them coming to insurance claims. I was also told to wait for a call for collection. They only called me 3 weeks later, only to be told that I put a wrong numbr on th form, which i thought was correct. When i asked to fill forms again & put th right numbr, i was told NO, unfortunately I cant b helpd. They refused to help me.But they were still taking money from my account;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;921029;793962;16;2;0;1;0;0;2;15/11/21 14:22;353;NULL;15/11/21 10:09;15/11/21 8:29;Very very bad service bad atiude and thay don't ca;***;;***;Tried to up garde on the 28 of lost month and that told me no stock come bacl latter and try again I have been going to green stone mall and fistaval mall twice a week to check no thay tell discontinued please I whant an a7 wich u are still advertising ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;317204;893260;16;2;0;1;0;0;2;15/11/25 13:03;353;NULL;15/11/25 8:47;15/11/25 7:10;insurance claim and no response yet;ck***;;***;I have a LG G3 handset which was purchased and insured with MTN the device got damaged whilst i was being ******. I contacted MTN and they said to fill in a claim form and send it through to MTN insurance, which was done in September 2015 they responded stating that they have received the claim and it will be attended to soon and they supp**** me with a reference no.***1. I waited for about 10 days and no response yet so i emailed MTN insurance and still no response, i tried calling numerous times and cant seem to get through. it is becoming really frustrating because this is a business phone and i need it repaired asap and also there is no communication with MTN and i would like to take this matter further because it has been too long now ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;157876;793962;16;2;0;1;0;0;2;15/11/25 22:46;353;5;15/11/25 18:41;15/11/25 16:53;Lies, lies and more lies;6,90E+12;;***;Our telephone pole is falling over. It has pulled our phone lines very tight to breaking point. These are business lines and our ADSL line. I reported it to Telkom on 19 Nov 2015, reference number: ***<br> A technician [Lucky] came out on the 21st of Nov and had a look. He said he would report it to the pole department and they would come out the following Mon or Tue. Of course, it is now Wed and no-one has come to assist. Telkom do not respond to my tweets and it is almost impossible to get through to the call centre. After 45 minutes of waiting on the phone I finally got through to the call centre and spoke to an agent who said that the pole dept come when they want to come and they could not give a time frame. It may be this year or it may even be next year! In other words, Telkom do not care that these are business lines that should receive priority service according to what they advertise. I was not allowed to speak to a manager and they would not give me the phone number of the pole dept. It is all lies. I have the horrible feeling that no-one is coming and no-one cares. How does one get this resolved? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;690510;893260;16;2;0;1;0;0;2;15/11/27 16:21;353;NULL;15/11/26 12:24;15/11/26 10:28;Customer Care unavailable;7,50E+12;;***;Hi if we phone 808 to speak to a Customer care representative what must we do? I choose my own number and then option 6 to try and get a representative. It then immediately just cuts off! What must i do to speak to someone about cancelling a subscription service that was activated through a whatsapp ****<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;898970;793962;16;2;0;1;0;0;2;15/11/27 15:26;353;NULL;15/11/27 11:25;15/11/27 9:33;Over charging me on my invoice, 10 days waiting;9,30E+12;;***;Good Day,<br> <br> I got a cellphone contract from Telkom 2 months ago.<br> Firstly the delivered the wrong device to me, after several days off struggle i received the correct device.<br> <br> my second month i received my invoice , to a shocking amount of R2.137 ,<br> when my contract is R499.00 per month.<br> <br> I am being charged for several devices.<br> I called customer care on the 10th Of Novermber.<br> <br> i was advised that i would get feedback within 72 hours.<br> <br> No one got back to me. i called customer care several times.<br> Still no feedback ?<br> <br> i want feedback and my correct invoice today, my case number :***9<br> <br> Telkom is really useless and the service i have been receiving is pathetic.<br> I wont recommend Telkom to anyone.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;663136;172;9;2;0;1;0;0;2;15/11/30 13:47;353;NULL;15/11/30 9:41;15/11/30 7:54;claim;***;;***;Accident claim is dragging. 6 November the Accident happened .Customer service from the agent that called us was excellent but after the car was collected.<br> I feel that the Agent is not giving us proper feedback nor are they keeping as up to date to what is happening or what the procedure was going to be . I would like better communication from the agent who is assisting me .<br> <br> <br> ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;13985;893260;16;2;0;1;0;0;2;15/12/05 15:49;353;NULL;15/12/01 11:49;15/12/01 9:56;SPAM SMS;1,00E+12;who eveer;***;I have on numerous occasions (all documented) asked not to receive your spam SMS *******.<br> I have comp**** with your request to opt out by dialing a certain number.<br> MTN has said in writing that I am on the opt out list.<br> Yet I get SMS ******* from MTN itself.<br> I have asked who controls direct SMS marketing as your staff have indicated there is nothing they can do until they get feedback from the direct marketing team,,,this has been going on for ages so I think its time we hand it over to a independent organisation to attend to.<br> Are you a member of a body contoling SMS direct marketing, kindly supply me their details.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925165;372;9;2;0;1;0;0;2;15/12/02 14:16;353;NULL;15/12/02 10:01;15/12/02 8:23;Accident excess refund;6,91E+12;Leani van der Merwe;***;my Avis Rental car was hit by Alex georgiev a client of SANTAM. on 14 July while parked.<br> the Cleint Alex admitted guilt.<br> I had to pay Avis an excess of R3316.64 when returning the vehicle.<br> I have sent numerous times all my documents through to Alex Georgiev broker and to Santam .<br> Alex has never reported the accident to the police and things were delayed.<br> after 4 months with only me chasing up on a monthly basis, No feedback from Santam, I gettold I must go back to Avis and they must claim from Santam.<br> why did I have to chase Santam, why has this taken 4 months.<br> R3000 is a lot of money to me but clearly to Alex from SAFRAN who drives a ML Mercedes this meand nothing not even the effort to report to the police.<br> I wish that you **** both Alex Georgiev from SAFRAN as well as Santam for there zero feedback, unless I was calling them.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925174;765374;14;2;0;1;0;0;2;15/12/02 14:30;353;NULL;15/12/02 10:36;15/12/02 8:37;takealotnotdeliver;;;;Well another stuff up from takealotnotdeliver...<br> <br> After putting a post on hello Peter yesterday I received a call from customer services to apologise for the inconvenience of another day without delivery, to promise me faithfully that they have moved it to Skynet to deliver today the 2nd December 2015. Apparently I would get a call from them first thing this morning to confirm a delivery time slot, well I am still waiting on that phone call as well. I had to phone in to takealotnotdeliver and a very helpful Ashley Claasen made a call to Skynet to find out where my delivery was, only to be told their system was down ***...... He promised to keep trying and would let me know once he gets any news...<br> <br> It would have been easier to either go to the mall and buy the product myself and cheaper as I have spent loads of money on phone calls, or to hire someone with a tricycle to make the delivery as it would have been quicker.<br> <br> I can't believe that this is a big company who can't even get a simple delivery right. I am shocked..<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;928167;704391;9;5;0;1;0;0;5;15/12/09 14:51;353;NULL;15/12/09 10:51;15/12/09 8:58;great attitude;8,81E+12;sharlotte;***;She has a good approach and friendly;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;493142;704391;9;2;1;1;5;3;5;16/01/14 16:12;353;2;15/12/10 11:53;15/12/10 10:19;Policy cancelled and still deducting money;n/a;Accounts;***;I cancelled our policy on the 28th September 2015 and a email was sent at 07h37 in the morning to cancel our vehicle insurance with immediate effect as the vehicle was sold. Up to date this was still not done and the payment still gets debited. If we dont check our bank statements we would be losing this money. And a nice way for Miway to get money from people who will never claim again and get rich.<br> <br> Pathetic...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;530099;806;21;5;0;1;0;0;5;15/12/11 13:02;353;NULL;15/12/11 8:59;15/12/11 7:09;A great soul and service;***;Riezah Davids;;I would hereby like to thank the quality of service I received from 1life and particularly Riezah Davids. The guy was a pleasure to talk to as he assisted me with upgrading my policy. This call was different from others I received. <br> He took his time and guided me through the process and was very clear with his explanations.<br> <br> For once I did not feel like a number on a list of targeted sales but I felt as an appreciated family member of the 1life group.<br> <br> <br> Keep up the good work and I applaud 1life for the fair services they provide.<br> <br> Im glad to be a policy holder for such a dynamic and honest company.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;929261;697;40;2;0;1;0;0;2;15/12/11 16:04;353;NULL;15/12/11 11:55;15/12/11 10:11;REFUND Ref RA for WTDW RA*** (CASE FKY6wi ;6,61E+12;Mitel customerservice;***;I was charged windcreen cover which I did not request. it was rejected on accepting the contract through my Insurance company The request to refund done on the 4th but was only processed on the 7th until today not respond. I have been conducting the welkom branch but could not give me the satisfying respond. I am very upset as the whole mistake coused me a lot on incovinience and the bank charges of R120.00 I need this matter to be speed up. and claim for the bank charges. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;57276;357;16;2;0;1;0;0;2;15/12/18 14:57;353;NULL;15/12/18 10:53;15/12/18 9:04;Bad upgrade experience;U914798;stock warehouse;***;Upgraded my contract on 15/12. Device still not dispatched, Ram Couriers have no record of order and the Upgrade contact centre cannot advise any details except to say I wont get my phone today. I asked if the dispatch can be cancelled and can I go to Vodaworld and pick up a phone. Was told no??!. most un-helpfull. I have now at 10:24 advised call centre agent to terminate the upgrade and cancel dispatch. then I was told if its invoiced they cannot cancel - nonsense - anything can be reversed and I have a cool off period in terms of the NCR - so keep your upgrade. What a debacle;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;641487;765374;14;2;0;1;0;0;2;15/12/23 15:08;353;NULL;15/12/23 10:48;15/12/23 9:15;Worst service EVER;;Whole Team;;Dear TakeAlot Service Team,<br> <br> First of all, you should know I am typing this complaint with my middle finger.<br> <br> So, on 10 Nov I've ordered a feeding chair for my baby. Displayed as IN STOCK on the website. A day later the service team informs me that they do not have stock, and suggests a different product which they have in stock, which I agree upon. A day later she came back to say they also don't have stock of the product SHE SUGGESTED I should take. Really?? When they eventually had stock of the feeding chair I was looking for, I had to purchase it at a higher price at R400 more.<br> <br> If that is not enough, I've ordered nappies last week 19 Dec 2015, order nr. ***. On 21 Dec 2015 wrong nappies was delivered to me (according to the waybill, I received order ***). Fine, simple mistake because the wrong waybill sticker went on the wrong box. After phoning the call centre like 5 times, they still cant understand this simple error (ref ***, ref ***) and blames the courier company.<br> <br> Tomorrow I am going on leave. From the 21st Dec when I logged this query, NOBODY responded to me.<br> <br> Unfortunately you can't put a price tag on good service...right?<br> <br> #TakeAlotMustFall;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;431093;359;20;2;0;1;0;0;2;15/12/29 15:16;353;NULL;15/12/24 11:18;15/12/24 9:23;Bad Service ;;Kitchen Staff ;***;Went to this store yesterday ordered Streetwise Two pap. I was only given chicken, pap and Tomato sauce the was no gravy. So your staff member expects someone to eat pap with tomato sauce. I have gone to this store several times and the service is very bad, we are made to wait for our orders very long, a week ago I was served the most tasteless meat. I am done with this store i rather go to Randburg square store than at this store. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;140759;140;14;2;0;1;0;0;2;16/01/04 13:33;353;NULL;15/12/25 9:36;15/12/29 7:40;Pick n Pays lacks quality control ;8,31E+12;;***;I wish to make a complaint against Pick n Pay Clearwater. I bought a \Good Stuff\"" \""Bee Natural\"" creamy hand treat for someone as a Christmas gift. (Before Christmas) Upon the person opening the gift it was discovered that there was only half the cream inside the container. This is completely unacceptable due to Pick n Pay Clearwater's faliure to manage their quality control I was left totally frustrated and embarrassed at the gift I gave.<br> """