AN
Allie N

1 reviews | Active since Jul 2018

05 Jul 2018, 17:36

Unless TELKOM

Hi. On 4 May 2018 I sighned a 20Mb/s Uncapped fiber deal with TELKOM. Line was installed on 23 May 2018.......... Line has not been working since the next day. I have phone 10210 and 10213 about 20 times each. I have been to several TELKOM shops No help.???? I have a query no: ********** ....from 25 May 2018. but no Working Fiber Line....

0
Replies (4)
Telkom
Telkom's reply14 Jul 2018, 09:04
Official

Good afternoon Allie

Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.

I double checked your connection now and everything seems to be up and running please advise if the problem still exists?

Your reference number is AI***

We apologise for any inconvenience caused.
Kind regards

Jawaad

Telkom Social Media Team

Best regards,

AN
Allie N's update14 Jul 2018, 10:22
Reviewer Update
Dont' lie to me...... Nothing has changed????? I am still at 5Mb/s speed on a 20Mb/s line.... DID YOU DO ANYTHING JAWAAD???????
Telkom
Telkom's reply16 Jul 2018, 11:13
Official

Good day ,

I have made some changes please reboot router test and advise via private message thank you

Yazied

Telkom Social Media

Best regards,

AN
Allie N's update24 Jul 2018, 19:59
Reviewer Update
Yazied I do not know what you did but: NOTHING HAS CHANGED STILL ON 4-5Mb/s IS THERE ANYBODY AT TELKOM THAT CAN HELP???????