1 reviews | Active since Jun 2015
********L SUSPENSION OF MY ACCOUNT
MY ACCOUNT WAS SUSPENDED DUE TO MY DEBIT ORDER BEING CANCELLED BY TELKOM AND THEY DID NOT EVEN BOTHER TO NOTIFY ME. I HAVE HAD PROBLEMS SINCE DAY 1 WHERE THEIR STAFF IS SO POORLY TRAINED THAT THEY CANNOT EVEN READ MY BANKING DETAILS THAT WAS ON MY FILLED IN CONTRACT RIGHT IN FRONT OF THEM. NOW MY SERVICE IS SUSPENDED DUE TO THEIR INCOMPETENCE. I CANNOT COMPLAIN ABOUT SERVICE AS THEIR IS NONE WHATSOEVER.<br> I SPOKE TO THE CALL CENTRE MANAGER CALLED MISHEN AND MY SERVICE WILL STAY SUSPENDED UNTIL I HAVE GONE AND MADE MY PAYMENT. I CAN UNDERSTAND IF THEY SUSPENDED MY SERVICE FOR BEING LATE 2 OR 3 MONTHS BUT THEY ARE INCONVENIENCING ME NOW FOR LATE PAYMENT BY A FEW DAYS FOR AN AMOUNT OF R374 AND SOMETHING THAT IS NOT EVEN MY FAULT. HOW THEY CAN BE GIVEN AN AWARD IS BEYOND ME AS THEY ARE USELESS IN MY EYES. TO ANYONE OUT THERE IF YOU ARE LOOKING FOR A CONTRACT GO WITH VODACOM. I HAVE FRIENDS THAT HAVE HAD CONTRACTS WITH VODACOM FOR 10 YEARS AND NEVER HAVE THEY EXPERIENCED **** LIKE THIS.
We are really sorry to hear about your experience.
Your query was escalated to our Accounts Team for further assistance.
Ref is SM117649.
Regards
Frank Mkwa****
Social Media Team
We are really sorry to hear about your experience.
Your query was escalated to our Accounts Team for further assistance.
Ref is SM117649.
Regards
Frank Mkwa****
Social Media Team
