********l second telkom line added to our billing address

Hi Telkom You recently took the liberty of adding a second line on the 17th of March 2019 (a sunday) to our billing address and statement. We were home that day. There was no technician, no installation of any line, no devices added. Where have you ever heard of a line being installed on a Sunday? When my husband recieved his April Statement, a new line was added, much to his surprise, for which he has been billed for. He never requested a second line. How dare you add this second line to our billing address and statement without our consent and knowledge?! We requested a cancellation of this second line (reference numbers: ********** 2 & ********** 4), but we will not be paying for it, as it has been added to our statement ********ly. We request that this second line be removed urgently. If our request has not been granted within 14 days, we will persue further action. Please feel free to contact as to resolve this matter. Our landline: ********** 030. CA van der Merwe