******** transaction.

Telkom continues to amaze with their poor performance ability. Telkom made an unauthorized debit of my account with R15000 at the end of February. Thankfully I got that back with the kind assistance of my bank. Considering I have absolutely no account with them, and haven’t for the past few years I find it frustrating that they achieved this in the first place. I raised the topic with them via their Twitter channel on 28 February, eventually got a response on 2 March asking for ID number and such and then what can only be a standard response of “the matter has been escalated and further updates will be communicated”. As expected, silence. More money was taken from my account at the beginning of March. Now they’re asking for “relevant documentation” in order for their accounts department to give feedback. Had they asked this the first time at the beginning of March I would’ve been able to go to the police station and get their “relevant documentation”. Frustratingly though, at this time I am out of the country and 100kms of mud off-road track from The nearest town in the northern parts of Africa. Now they’re unable to assist because now those documents are not able to be supp****. A repeat stop order has been app****, however considering that Telkom do not apparently subscribe to debi-check, who knows if that will even work.

Their failure to respond, their unauthorized taking of funds and their failure to assist due to the lack of competence is disappointing. But then why should they care? I would’ve preferred to add the screenshots of the communication with them...