******** suspension fully paid contract

My existing contract is suspended of cell number *** payment per month is R199 per month that I paid in full every month.

In December I took out another contract with cell number *** and there was no stock in the store on that Sunday. An agreement was reached that Michaele the agent at the Bayside store he will ship the device to 2 Fir Road, Observatory. I have never received this device till today and I logged multiple disputes to cancel the contract ***7, ***5, ***3, ***520354, ***5 informing Telkom that I will not pay the R134 for something that I never received and I even attempted to cancel the contract.

After 72 hours still no feedback on my last billing dispute reference number *** logged on 2020-05-07.