******** fees on contract Upward Migrations

Dear Telkom<br> <br> ******** fees on contract Upward Migrations<br> <br> On 10t/11/2015 I upgraded from the smart internet unlimited with router for R899 to the smart internet 100 GB for R999. <br> <br> At the Sandton store i was informed that i would need to pay a 400 admin fee with a 800 penalty fee. <br> <br> The store clerk could not tell me why. <br> <br> Having reviewed your terms and conditions for the R899 contract it clearly states: <br> <br> B. Migrations<br> <br> Upward Migrations<br> <br> An upward migration refers to the scenario when the subscriber wishes to move to a package of a higher<br> subscription than the existing package, during the fixed term portion of the agreement.<br> <br> The subscriber may upward migrate without any penalties at any time during the fixed term agreement.<br> Thus i demand to be refunded the ******** service and penalty fees in which i was charged. <br> <br> Thank you. <br> <br> Kai-Jen Tsai