******** debiting of accounts and *********** unprofessional staff and no customer service channels

In November 2022, I went to the Ferndale branch and entered into a cellphone contract with Telkom. I had a agreed to a contract for 36 months. In January when my first debit order went off I noticed that the amount was higher than what I agreed to in store. I then went to the Telkom store in Cresta whereby I was shown on their system that the contract I am on is for 24months for a higher monthly payment. I then immediately phone the Ferndale store and spoke to the manager and we then exchanged various emails wherein she said that the error will be rectified.

End of February I received my statement indicating that I owe Telkom an amount of over R9000.00 and that is the amount they will be debiting me for March. I immediately contacted billing and they told me about an upgrade on my account which I didn’t authorise. I then contacted the store manager at the Telkom branch who then emailed me and explained that when she was trying to fix the initial error they forgot to waive the carryover fee from my account. She then promised to fix it and that was on the 5th of March.

It is now the end of March and I have contacted billing and the error has not been resolved. I do not recommend Telkom. This has been the most terrible experience and I’ve only been using them for 3 months! Horrible! Horrible! Horrible