******** debit orders

I changed jobs in August and therefore my salary dates changed as well. I called Telkom in August and i was informed the debit order change will only be applicable in the following month. In September my debit order dates still were not changed to the last day of the month. I then called them to change the stars again as my debit orders would bounce again on the 25th. I spoke to a consultant called Tshepo Ntsane as I wanted to know if I can make eft payments or of Telkom would debit me at the End of the month. He confirmed that Telkom does not run debit orders more than once in a calender month. He sent me the banking details with ONE reference number for all of my accounts. I then made 3 separate payments to them via eft on the 28th of September. On the 1st of October Telkom ran 3 debit orders on my accounts again of which I got reversed by my bank std bank. On the 3rd of October I got my monthly statements and it showed the one account was in credit and my other two accounts were outstanding. I called Telkom on the 3rd of October and explained to Monett again that I had already made payments and proof of payments were sent to Thembisile Shongwe on the 28th of September. A case was logged and i was informed that a team leader was cc in the email. I kept following up and still my accounts were not being reconciled. On the 13ty of October Telkom debited over R2700 from my account claiming I had not paid. I called the call centre again very frustrated because the payments are reflecting on my account yet no one is recincillling them since the 29th of September. I was told that another case would be logged and i insisted in receiving an email from the consultants supervisor that my matter would be resolved. Then my lines on the supposedly said outstanding accounts were suspended even though I bad provided Telkom with proof and they could see that my accounts were in credit. In the 17th of October I got a call from Telkom billing department pertaining to a statement enquiry I logged in the 04th of September. It took Telkom over a month and two weeks to respond to a query logged on the 04tg of September. Anyway after explaining to her the entire situation she reconciled my accounts and reversed the unpaid debit order fees. My lines were then reconnected on the 18th of October. On the 21st of of October after confirming that everything is fine on my accounts Telkom runs another debit order of R2700 on my accounts. When I called the call centre no one can supposedly see the money that was taken from my account and again like an idiot I have to call my bank to reverse the payments. If everything us in order and nothingvua outstanding who us still running the same debit orders on my accounts??? Why isn't information being provided to al departments to do their jobs. Where is my money going??