******** CLOSING OF ACCOUNTS AND DEBITING BANK ACCOUNT!!! ******

Telkom just seems to mess up with my accounts, I just resolved one issue now faced with another. I have two mobile contracts with Telkom due to one phone getting ****** in December 2017. Knowing how long one waits for the Telkom Insurance to respond, I opted to get a second upgrade during the process I was told that I will pay a monthly fee of R302. + the monthly insurance for the ****** phone till my contracts comes to an end or I have the choice to pay the full fee and close the first contract and be left with the new upgrade contract only. I opted to pay it off monthly with my new contract amounting to R900 p/m and off course with additional charges if I went over my voice or data. finally, in April, I get an email from Telkom insurance with the excess fee for the first phone this after numerous emails back and forth. With that said my account got debited on the 25th May with an amount almost triple to what I usually pay monthly. And when I enquired as to why this happened I was told by 3 Telkom employees that my initial contract was closed and that was the full amount (9 months + insurance) is what they took without my consent. My debit was set to R1000 p/m for Telkom this is what I signed for in-store, so who gave them permission to ********ly firstly close the account with my consent or debit my account. I am at my wit's end as now the calls get dropped when I ask to speak to a manager after holding on for periods of 25 - 45 mins to speak to someone, Also having agents tell you to just leave it like that and carry on with the one contract makes me even more furious, because this was done without my permission. I need this rectified as soon as possible and will only pay for my usual invoice which should include both phones. I am waiting for someone to get back and fix this mess. I will not tolerate a company that does what they want to with peoples lives.

Also, the reference number that was given to me by Gift - Q8Q8Px on Monday 28th May 2018 at 19:28pm is **** and cannot be found on the system I was not allocated another number by Gerald or Thabo as they decided to drop the call which infuriated me more.

First, you mess up my account and have me running around since March to fix your mess to get documents from the Telkom store and numerous calls back and forth, which left me without a sim card for almost the whole of April 2018 and yet I paid the full bill of R 1166.82 when my services were only used for 9 days as only got a new sim on the 2nd May, then this stunt. I am livid and wish to cancel all services which include my landline and ADSL accounts.

I want answers and very soon.