******** business practice

<p>We signed a cellphone contract for two cellphone s with Telkom in February 2017. They debited the 1st month on the agreed date, which is the last day of the month. The third month they debited on 25th and luckily we got paid earlier that month, however last month they debited on the 25th and our monies weren't available. After calling the call centre and speaking to agents we were told to instead pay the outstanding monies into their bank account, which was not done as that wasn't the agreement. The monies was deducted 2weeks ago and lastweek received a message that our services will be interrupted. So we've been unable to use our phones eversince last Tuesday. I called and spoke to agent Yonela Mahijana, requested for proof of payment which was sent to her email address, last Wednesday however I have not received a response. Ive also spoken to her supervisor Thato that promised he would deal with my issue and have a it resolved within the next 72hours. Ive spoken agent on Friday, he tried to assist me and even requested for Yonela to call me and said that I should receive a call within the next 30 minutes, no call was received no response to my email. Nothing. I was also told that my account is now with the debt collectors. I'm so disgusted and disappointed with the service received. Our account is with the debt collectors because Telkom didn't debit from our account on the agreed date! How ******** . Please urgently assist as this is not how business should be conducted. It's been more than 72 hours And our complaint has not been sorted.</p> <p> </p>