JE
Johan E
1 reviews | Active since Jan 2016
07 Jan 2016, 18:22
******** billing practice by telkom
I canceled my device and subs with telkom. Huawei 10 gig plus 10 2015 March. .I keep on receiving invoices every month for the R449 subs..I cancelled the service every month just to recieve a next invoice. The ultimate was when I received my Jan 2016 invoice for R449 and to top it up as the worst nightmare. ..R 1300 data usage...well done telkom for a invoice with subs and additional data for a device I don't have in my possession
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Telkom's replyOfficial
08 Jan 2016, 10:24Hello Tania1964,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
Our team is working around the clock to resolve the query. We will revert back once feedback is available.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM184847.
Regards
Frank
Social Media Team
***
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
Our team is working around the clock to resolve the query. We will revert back once feedback is available.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM184847.
Regards
Frank
Social Media Team
***
Telkom's reply08 Jan 2016, 10:24
Official
Hello Tania1964,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
Our team is working around the clock to resolve the query. We will revert back once feedback is available.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM184847.
Regards
Frank
Social Media Team
***
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Billing Team.
Our team is working around the clock to resolve the query. We will revert back once feedback is available.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM184847.
Regards
Frank
Social Media Team
***