EG
Ettiene G

1 reviews | Active since Oct 2017

22 Oct 2017, 20:11

******** Billing Of Contract!!!

I have been paying for a contract that should have been stopped in March 2017!! At first I was told that Telkom Mobile 8ta, is now being outsourced by another company that is responsible for the cancellation of the cell phone contracts witch I still don't have the name of or a telephone number to get in contact with them.!! I was told that I must email them my cancellation papers that I received from the store 30 days in advance and they will respond back to me! Well, you will not be reading this if it was the case. After numerous attempts sending them mails and going back to the store that they send the paperwork to the 'OUT SOURCE COMPANY' I am still getting billed for the contract!!!!!! I went to the store again on Saturday 21/10/2017 and it was confirmed that the contract is cancelled!!! SO WHY IS IT THAT I AM STILL PAYING FOR THE CONTRACT!!!!!!!!???????? This is not my first time getting into this mess with TELKOM MOBILE!!! And they can be sure that I am spreading the word of there USELESS service!! Quick to take your money and handing you a contract, but absolutely NO customer service what so ever!!! And phoning them is a waste of your time and money!! Not one of them can resolve this issue!! I WANT MY MONEY BACK THAT WAS ********LY TAKEN FROM ME!!!!!!

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Replies (2)
EG
Ettiene G's update02 Nov 2017, 22:42
Reviewer Update
Hi Yazied. So first thing first. It has been 8 days since you send me a reply message on my review stating that you have send it to the "relevant department" and that "feedback will follow".. 8 days have passed and not so much as a phone call have come my way, but better yet a NEW DEBIT ORDER that TELKOM took on 1 November 2017 for the amount of R99!!!! FOR WHAT??????? I DON'T HAVE ANY CONTRACTS WITH TELKOM MOBILE!!!!! I was complaining about my debit order going of at the 16th each and every month that TELKOM is taking from me and now there's a new one on the 1st. How is this even possible??? Who gave you the authority to just change and do as you please with my details with out my knowledge??? Get your people to phone me and sort out this stuff that you as a company are doing ********ly. TELKOM IS USELESS!!!!!!
EG
Ettiene G's update22 Nov 2017, 09:56
Reviewer Update
****ing Useless!!!!! I can't believe this!!!!!!!!!!!!