******** billing

Telkom kept calling us to upgrade our VDSL line to Fibre. Eventually we gave in because they said that we would not be charged for ANYTHING relating to the installation. Furthermore, they had confirmed that our monthly account would be for around the same amount that we paid for the VDSL line.

Now we have been charged almost double for the month! Their 'friendly online consultant' (which I know is robotic and not a person) said that I should pay the account first and if we have been over charged, then we would be in a credit the next month. How will the processed automation system know that I am due a credit?

For certain account queries, I should not be speaking to a robot.