IT
Ilyana T

1 reviews | Active since Mar 2018

15 Mar 2018, 12:17

******** behavior and false advertising by TELKOM

I have three accounts with Telkom. I went instore last week to upgrade one of them and instead signed for a Huwei B315 @R269 per month which gives you 20gigs day and 20gigs night. Was told by the women instore that stock would arrive this week. I go to the store in Adderley Street this morning only to find out that the store has to try and sell customers another product for more money and less data because Telkom is discountinuing the product they had on special and can't meet the demand. I'm furious that Telkom did this in February as well. They advertised the same product for less with 10 gigs of data and customers signed and were eventually called in the new month to say, that the special was over they don't qualify anymore and they should consider another product for more. Even although the customers signed when the deal was relevant. So please tell me how can you advertise the same product two months in a row at such great prices with so much data and then pull the same stunt when you know that you can't meet the customers demands. This is absolute nonsense. I thought Telkom was okay up until this point. And I still want my deal. If this is how Telkom treats its customers, I'm cancelling all my contracts as soon as it's due. And getting internet elsewhere and mobile contracts elsehwhere

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