******** and irresponsible R9k debit!

I lost my phone in May and went to the ****arney Mall Telkom to take out a new 1gig FreeMe contract, which came with an iPhone 7. I was already on a FreeMe 20gig month-to-month contract, which I asked to cancel and move my number to the new contract. Instead of following this simple instruction, they cancelled both the FreeMe 20gig month-to-month contract and the new contract, and created a third contract to which they moved my old number. At the end of June, Telkom deducted R9k from my account for the early termination of the new contract (which I entered into a week earlier). I have spent the last two weeks trying to unravel this obvious error and get a refund, but to no avail. I now have 4 reference numbers and as many escalations, but no-one has taken responsibility for the problem. Today i received an sms with a new reference number asking whether i wanted to reinstate the cancelled contract. Ridiculous! Such appalling service I have never experienced in my life.