******** airtime deduction

Few weeks back I recharged with a 30 rands voucher with mobile data turned off. I tried to purchase data and it didnt go through but instead I received an sms stating that my airtime was deducted from my accout. I dialled the customer service kine to query the matter and the consultant that attended checked if I had any subscriotions on my account but it found none. I was then told by the consultant that I was bikked for the call I made to the customer service, i6disputed that and if it was the matter I had tons of minutes on my acvoutn so that wouldn't be possible even if it was the case. I was advised by the consultant that it will be further investigated. I never received any communi ation from them and my airtime was never reimbursed. I just had the same incident now, I just recharged with 20 rand but my airtime balance is 6.20. And i haven't used any of it as I still have remaining data and minutes from my account. We work very hard for our money to be taken *******ly like this with no proper explanation at all. I will be cancelling my contract y as well with Telkom and go find better value for money and service elsewhere. Just say if you're tired with our business. Don't disrespect us as if we are using your service for free. I wish every prospective client could refrain from using your poor services and opt for your competitors.