<p>Ive send 3 emails over the past month to ********** about a fee that was taken of my bank account at the beginning of July and I have not received anything information back as to why. The last email was send on the 21st of July. One email i received contained a pdf of a statement showing the amounts i needed to pay. The email said that these charges are due to fixed line calls made to mobile numbers. Now In the email I send, I explicitly state that I do not own a telephone. My telephone line is used for ADSL services and both my line rental and data package is paid through MWEB. Ive never called anyone using my telephone line because again, I do not own a telephone line. I am sure this is a error that im being charged for. I shouldnt pay anything to telkom seeing im paying through MWEB. I would like this issue resolved and cleared up and refunded for the money I have been charged.</p>
HI keaton-roux
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and will be attended. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
HI keaton-roux
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received and will be attended. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
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