UNKNOWN SUBSCRIPTION CHARGES

Telkom has been charging me for AKINGA SERVICE SUBSCRIPTION ,something I haven't subscribed to yet we have been billed for this for 2 months now. My husband called the call centre to get assistance they refused to explain what these charges are so I had to Google and find out this is a Telkom Plus service and had to Google how to unsubscrive from a service I had never subscribed to. They have billed us about R600 for the 2 months. An absolute ******* .. worst service ever