RM
Reyer M
1 reviews | Active since Nov 2015
10 Nov 2015, 09:36
Unknown reference number
I received a call from someone from Telkom Mobile *** about a DSL to LTE upgrade. A reference number *** was texted to me saying could called ***to follow up. That call centre found no trace on ID or reference, sent me to Sales Direct, no trace, sent me to Mobile 081180, no trace, sent me to 10213, no trace, to Sales Direct again to MobileTalk still no trace. What is going on? Is this **********?
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Replies (1)
Telkom's replyOfficial
10 Nov 2015, 10:59Hello reyerm,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM166176.
Regards,
Joshua
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM166176.
Regards,
Joshua
Telkom Social Media Team
Best regards,
Telkom's reply10 Nov 2015, 10:59
Official
Hello reyerm,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM166176.
Regards,
Joshua
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM166176.
Regards,
Joshua
Telkom Social Media Team
Best regards,