"Unknown'' number nonsence

On 8 September I went to the Telkom store in Woodlands to change to the Free me 2G prepaid offer. Since they changed my subscription, all incoming calls are ''Unknown'' and my caller identification has disappeared.

I used the online chat feature on 11 September to report this. I chatted to Edmund ****edi who assured me that the problem was sorted but I found it wasn't. Later that day I spoke to Sicelo and he also assured me that the problem was sorted but guess what?

On 13 September I tweeted about the service and I was asked to provide my personal details for assistance, but after I did, I still received no assistance. On Thursday 14 September I called in again and I still couldn't be assisted. I was told that a query would be logged and provided with a reference number but the problem still hasn't been sorted. On Monday 18 September I went to the Store at The Grove but the rude assistant told me that there was nothing that could be done and that i should go back to Woodlands.

On 19 September, I tweeted Telkom again to no avail.

I am up to my wits. I am frustrated because I feel that this shouldn't be too hard to fix. All I want is to be able to identify my callers as I could before. Why won't Telkom help me???