Unknown delays of service.

I app**** for ADSL 4MB uncapped on the 12th of October. I have had an adsl line at the same address for 2 years, I cancelled to try and get Fibre, as SADV is installing only to standalone houses I was unable to get Fibre. I chose to go back to adsl till I either relocate or I am able to get Fibre, however I am still waiting for my line to be connected at the exchange. I Already have my username and password and have configured my router but I have yet to receive an update on my account or to be sent a TIN account number. I would suspect it would be a simple case of connecting the line on the exchange side and activating my Internet service. I have no updates on my order nor do I have internet. Any feedback would be great, I have everything setup it is merely a connection to the exchange. I cannot see what is delaying my order. my name is Matthew and I would appreciate a call back on feedback as to where I stand with the Sales team on my order, or what is holding back the account. My cell: ***