MM
Masonwabe M
1 reviews | Active since Nov 2017
03 Sept 2018, 09:12
Unknown Debit Order
Hello Peter
On the 31st of Aug I expected a debit from Telkom mobile and they did not deduct. I called the customer care and checked if I’m owing anything only to find out my balance was up to date.
To verify this I called in and confirmed with a consultant and he said my account is up to date and it will only deduct AT THE END OF SEPTEMBER. Even my Telkom app showed R0,00 on my bills. To my surprise on a Saturday morning a BDO of R203,24 and 250,08 tried to go through and only one of them succeeded!
How do I then deal with such ??? How does the app, the system and the consultant tell me I do not owe anything and then I start to make plans with my money and suddenly a debit order go off without my knowledge?
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Replies (2)0
Replies (2)
Telkom's replyOfficial
03 Sept 2018, 10:31Good day ***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply03 Sept 2018, 10:31
Official
Good day ***
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
MM
Masonwabe M's updateReviewer Update
05 Sept 2018, 09:54Good day
I haven’t recieved any feedback and the case is almost 2 days old already.
MM
Masonwabe M's update05 Sept 2018, 09:54
Reviewer Update
Good day
I haven’t recieved any feedback and the case is almost 2 days old already.