RA
RAEESA A
1 reviews | Active since Dec 2015
01 Aug 2017, 13:26
Unknown billing costs
<p>I have never opted for the CLI presentation on my data contract. Why does Telkom feel they have the right to put on these extra costs?? I dont even know for how many months i have been charged for this!</p> <p> </p> <p> </p> <p>Please reverse these charges and credit my account.</p> <p> </p> <p>Thank you.</p>
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
03 Aug 2017, 07:32Hi Raeesa
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
Telkom's reply03 Aug 2017, 07:32
Official
Hi Raeesa
We so sorry for your experience, and thank you for bringing this to our attention. Kindly confirm your affected phone number, ID number and contact details. If you were given a reference number, please send it as well.
Make sure you select "Post a private reply" so that we can be able to view the information we are requesting.
Kind Regards
Tumelo
Best regards,
RA
RAEESA A's updateReviewer Update
03 Aug 2017, 07:38Affected number: ***
ID number: ***
Contact number: ***
RA
RAEESA A's update03 Aug 2017, 07:38
Reviewer Update
Affected number: ***
ID number: ***
Contact number: ***
Telkom's replyOfficial
12 Aug 2017, 16:29Good day
We are sorry for the inconvenience.
Please be advised that your query has been sent to our billing team and feedback will be provided.
Regards
Thabiso
Telkom Social Media Team
Best regards,
Telkom's reply12 Aug 2017, 16:29
Official
Good day
We are sorry for the inconvenience.
Please be advised that your query has been sent to our billing team and feedback will be provided.
Regards
Thabiso
Telkom Social Media Team
Best regards,