Unjustified Penalty fees

I refer to my first review on Telkom. Since telkom was continuing debiting my account for two ********** accounts opened using my name and my bank was unable to stop the debit orders I closed my account. I informed telkom on this regard and advise that I will pay them manually. My debit order date was last day of the month and I always pay before the 25th. In my April statement I noticed a penalty fee of R202.70 on my statement. I enquired about this fee and I was told it's a fee for dishonoured debit order. I find this unacceptable because when the company was continuing debiting my account with amount close to R7000 for 3 months. In reversing their debit orders I incurred bank charges. My other debit orders did not go through. The company never reimbursed me for financially except offering a verbal apology for inconvenience caused. I called the company asking them to relax the penalty fees as it is the company's wrongful acts that lead to me closing my account and they are refusing.