Unjustified enrichment and conflicting information

I have an ADSL uncapped service with Telkom. Due to the slow speeds I recently took up an online LTE offer. It took countless calls to get the router and antenna delivered. It was delivered on the morning of 18th Dec, with a promise to be activated by 4pm. It was activated on the 21st. A technician was supposed to have come within 48 hours of delivery of antenna to install it. I am still waiting. After numerous calls, I am told that it will take 72 WORKING hours for someone to CONTACT me. I also have 7 days cooling off period from activation. So, I can't really evaluate the service because the antenna is not installed. The ads promise speeds of up to 90mbps...thus far i have seen speeds of about 13mbps. So what do I do? Do I cancel now?<br> <br> I was told that it would take 30 days to cancel the adsl service. Why? How does Telkom justify offering me the same FIXED uncapped service and collecting money for the two technologies? Why is the cancellation of adsl not instant since I am taking up another fixed Telkom product? I can't get an answer from the call centre. <br> <br> Do I have to go to the Consumer Protector to get this resolved? Why has it become to hard to do business with Telkom???