UNJUSTIFIED DEBIT OF R1790 TAKEN FROM MY ACCOUNT OUTSIDE MY DEBIT ORDER DATE

To say im frustrated would be an understatement. Telkom decided to charge me R1790 out of nowhere.

Telkom sent an invoice in January stating that I'm.owing R1790 from October, which doesn't reflect on any of their invoices. I have never missed a payment or paid late and have submitted all.my bank statements proving that. I have had this contract for 4 years and have never missed a payment, when I upgraded in December, there is suddenly an outstanding amount from october.

I have been calling Telkom since Febrary and received several case.numbers but each time I get a case number, 2 days later it says the case has been resolved without anything being done.

Well today they decided to debit that amount along with my current invoice, even though it's not even my debit order date. A whole R1790 taken and nobody can explain why. Well recently the agents even have a tendency of cutting the call when you seem to get frustrated and never help. They don't want to listen to your concerns even though it's bad enough that you have to keep repeating the issue every week to a different person.

I regret renewing my contract with them and will not recommend Telkom to my worst enemy at this stage.