Unjustified Charge of R1720 on my Telkom Contract - Case Number ***1

Lodged a complaint regarding an unjustified charge of R1720 on my Telkom contract, with Case Number ***1. I upgraded my contract on 28 February 2023 after the prescribed two years, and to my surprise, I was charged for a device obligation or carryover.

I have several concerns regarding this charge, and I have reached out to Telkom customer service to investigate this matter. However, I have not received a satisfactory response.

Firstly, when I upgraded my contract in 2019, I was told by a Telkom representative that I was due for an upgrade, and I was not informed of any outstanding device obligation or carryover. I would have expected to be notified of any outstanding balances or obligations at that time.

Secondly, if this charge was for a previous device that I took in 2019, I would like to know why this was never communicated or invoiced to me when I upgraded my contract in 2021.

Furthermore, despite multiple attempts to resolve this issue with Telkom customer service, I have not received a satisfactory response or documentation that justifies this charge.