Unjust business practice

At the beginning of this year, March, April and May to be precise I hit a difficult situation with regards to my business and as a result I was not able to pay my cellfone account. As a result I was soft locked so I was still able to receive calls for my business. This is understandable. However I was subsequently hard locked and therefore none of my potential customers could get hold of me effectively bringing my business to a complete standstill. So Effectively Telkom killed any means of me being able to make money to pay my account. This is unacceptable. Then to top it all they continue to invoice me every month the monthly contract fee despite the fact that they are withholding their services and as a result my account is getting to a point where I cannot repay it.

My question is, why have they not put a hold on that account and or why could they not keep me on soft lock so I can at least receive calls from potential clients. Why must I still pay for every month's contract fee when they are withholding the services due to me. This is completely unacceptable. They killed my business and still expect me to pay them.

To top it all I receive phonecalls and sms on a daily basis from a law firm threatening me with law suits and bad credit records. This is harassment. I have told them I will not pay a cent untill top management can justify me paying every month for services withheld. Telkom management please phone me so we can deal with this issue and move forward, once I have a satisfactory reply from them will I start paying what is rightfully due.