unisa data package- 600

I bought the data package through unisa, i was told to go into the store for activation. The first time i went the consultant didnt know what to do, she made copies of documents told me she will call once she had found out what to do. She never called. Went back following week and the sim was activated but was told to go to the unisa website for loading of data. Could not find how to do that, i then called customer service on 081180 spoke to Victor, he sent me back to telkom mobile store for loading of data. I need clearance on who is responsible for loading data. Please help i am really fustrated now.