Unisa data bundles service

Telkom as a service provider has engaged in a contract with an educational institution which promises to deliver 6G of data pm to its subscribed students for the duration of their subscription, 3G in daytime nd 3G for night time.<br> <br> It is said this data does not expire and the balance is carried over to the next month, yet that does not seem to be the case.<br> <br> I have observed that my daytime data is unaccounted for, I do not use data during daytime as I am never home, yet month to month this data disappears, when my night time data runs out, my daytime data also disappears. I have been having back and forth communication with telkom with regards to the matter yet there seems to be no resolution to my complaint.<br> <br> Their business model system used to count data used, is not user friendly, which leaves a question of its accuracy. As much as they would like to retain clients, I find the service in resolving this matter to be poor.